Frequently Asked Questions

CareDocNow makes it easy to get care from licensed providers—without waiting rooms, insurance hassles, or surprise bills.

Here’s how to get started:

  • Start a visit online at CareDocNow.com

  • Choose your condition or treatment plan (like weight loss), and complete a brief questionnaire about your health.

  • Chat with your provider

  • After you submit, a licensed provider reviews your visit—usually in less than 15 minutes. You can securely message your doctor through our platform. If they need to speak with you, they may follow up with a call or video visit. For sync visits, you’ll enter a virtual waiting room and be notified when the doctor is ready.

  • Get fast treatment

  • Once your provider approves a treatment plan, prescriptions are sent to your preferred local pharmacy—or shipped to your door if part of a subscription or compound plan. Most visits are completed within 1–3 hours.

  • Flexible plans

  • Pay per visit or subscribe to save:

    • Care+: $10/month – includes 1 free message visit each month, plus member-only benefits

    • Care A+: $100/year – includes 2 free visits per year and additional savings

We offer two simple ways to pay for care—no insurance required:

  • Pay-per-visit: Most visits are a flat fee (you'll see the price before you start). Prescription costs are separate and paid at your pharmacy.

  • Membership plans:

    • Care+: $10/month – includes 1 free message visit + member perks.

    • Care A+: $100/year – includes 2 free visits + extra savings.

If you're on a subscription medication plan, your visit is included—you only pay for the cost of the medication. No hidden fees.

We don’t bill insurance for visits, but our prices are often lower than typical insurance copays—and you'll always know the price up front.

If medication is prescribed, you can:

  • Use your insurance at the pharmacy

  • Or pay out of pocket—many patients still save using our pricing or discount programs

If you're on a CareDocNow subscription plan, your visit is included at no additional cost.

Our subscription drug plan gives you ongoing care and medication delivery with no extra charge for provider visits.

Right now, we offer subscription-based treatment for weight loss, which includes:

  • A one-time intake with a licensed provider

  • Ongoing provider support

  • Automatic refills

  • Medication shipped directly to your door

We’re actively expanding our subscription services to include:

  • Erectile dysfunction (ED)

  • Hair loss

  • Acne

  • Peptide therapies

  • ...and more.

You’ll only pay for the cost of the medication. All visits, follow-ups, and prescription management are included at no extra cost.

CareDocNow is available in every U.S. state except Mississippi.

If you're located in Mississippi, we currently can’t offer services due to state regulations. For all other states, you can start a visit anytime—no insurance or appointment required.

No appointment is needed.

You can start a visit anytime by answering a few health questions through our online form. A provider will review your intake, usually within 15 minutes, and reach out via secure chat. If needed, they’ll follow up by phone or video.

For live sync visits, you can wait in a virtual lobby or continue your day—we’ll alert you when your provider is ready to connect.

Most visits are completed in under an hour, and prescriptions are sent shortly after provider approval.

If your medication is going to a local pharmacy, it’s up to the pharmacy to process and fill it. They may notify you when it’s ready—via text, phone, or their app.

If your medication is being shipped (as part of a subscription or compound order), you’ll receive tracking info as soon as it goes out.

It depends on your visit type:

  • For urgent care or general conditions, prescriptions are sent to your preferred local pharmacy.

  • For subscription treatments and compound medications, prescriptions are usually shipped directly to your home.

You'll see your medication delivery option before completing your visit.

Our subscription drug plan gives you ongoing care and medication delivery with no extra charge for provider visits.

Right now, we offer subscription-based treatment for weight loss, which includes:

  • Standard medications: Usually ship within 1–2 business days

  • Compound medications: Typically take 2–10 business days depending on pharmacy preparation time and shipping location

You’ll receive tracking updates as soon as your prescription is processed.

If your provider determines that treatment isn’t safe or medically appropriate, you won’t be charged for the visit.

You’ll receive a message explaining why, along with any recommended next steps—like lab testing, in-person care, or specialist referral. You can also message your provider directly with any questions or concerns.

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